This cable system collects and maintains personally identifiable information concerning subscribers. That information includes billing records service maintenance and repair records, premium service subscription information, marketing information and subscriber complaints.
Unless otherwise noted, all personally identifiable information is used solely for the normal business purpose of offering and rendering cable television service to you. Some persons have access to such information when necessary, and may be on a day-to-day basis. Those people include cable system employees, cable system sales agents, businesses which provide services to the cable system, such as our accountants, billing and collection services, program and program guide providers and representatives of the franchising authority. The cable system will not maintain such information after it is no longer necessary for carrying on our business.
As a subscriber, you may review any personal information held by us, which pertains to you. You must give ten business days notice of your wish to review such information in order to give us an opportunity to locate and, if necessary, prepare such information for review. (Preparation is sometimes necessary to avoid disclosure information relating to other subscribers.) To review your personal information please contact us by letter or telephone to arrange for a review. The review will be at our regional system business office. You may request correction of error in personal information, which we collect or maintain pertaining to you.
Federal law prohibits the cable system from collecting any personally identifiable information other than information necessary to carry on our business or to detect theft of service, unless you consent.
We are permitted to collect personally identifiable information, by law only to the extent necessary to conduct our business. In addition, the law allows us to disclose your name and address for non-cable service related mailing lists or other purposes unless you tell us you do not wish us to disclose it. However, such disclosures of names and addresses may not be in a form that provides the extent or type of any use you make of services we provide, nor may it disclose the nature of any transaction you make over the cable system. If you do not wish to have your name and address disclosed even in this limited manner, or if you wish to limit the circumstances in which we will disclose it, please obtain, fill out and return a "Nondisclosure of Name and Address Form" to the local business office. Except as indicated in the preceding paragraph, we may not disclose personally identifiable information without your consent, unless we are required to do so by court order. If we are served with a court order requiring disclosure of personally identifiable information concerning a subscriber, we will inform the subscriber before any information is released. Under some circumstances a government entity may seek a court order to obtain personally identifiable information from the cable system concerning a cable subscriber. The subscriber must be given an opportunity to contest issuance of such an order.
Any person aggrieved by any act of a cable operator in violation of these federal limitations on the collection and disclosure of personally identifiable information may bring a civil action in United States District Court to enforce the limitations.
The Cable Act provides a cable operator the right to seek substantial monetary damages with regard to theft of its cable services. In addition, if the violations are willful and for commercial advantage or private financial gain, the court may award damages of up to $50,000 in civil cases and a maximum of $100,000 for certain criminal violations, in addition to a maximum of five years imprisonment for subsequent offenses.
The foregoing action has been taken by Congress because it believes that theft of cable services poses a major threat to the economic viability of cable operators and cable program suppliers. It creates unfair burdens on cable customers who are forced to subsidize the benefits that other individuals are getting by receiving cable service without paying for it. Also, tampering with cable lines often causes reception problems for paying customers like you. If you are aware of persons receiving unauthorized cable service, please call us confidentially. We will follow up to ensure that the service you receive is not affected by someone else's tampering. Should you wish to use some of the features noted above, Reach Broadband will provide you with supplemental equipment. This equipment might include an additional converter, or if you have a receiver that can tune to all our cable channels, an A/B switch that will enable you to by-pass the converter and tune all unscrambled channels with your TV or VCR. Please contact us regarding your wishes and we will be happy to give you a schedule of charges for such equipment. In addition, you may purchase by-pass switches and additional converters at retail outlets. Please remember, however, that converters with descrambling capability can only be obtained by Reach Broadband. In fact, should you see advertisements for cable converters that have descramblers in them (so-called "pirate boxes" or "black boxes") you should understand that these devices are illegal to sell or use, unless authorized by your cable company. People who use illegal converter/descramblers are actually stealing cable service. Some of the converters used by Reach Broadband can be operated by a hand-held remote control device. It is possible that the remote control that may have come with your TV or VCR is capable of controlling our converter boxes as well. In that case, feel free to use it. If you choose, you may buy a remote or universal remote control device that is capable of working with the converters from Reach Broadband at a retail outlet. Please contact your local office for a list of some compatible universal remote control devices. You can probably find others as well. If you do, please let us know and we will update our list. You can buy universal remotes at many appliance or electronics stores. If you have any questions, please contact your local customer service center. (See "How To Reach Us" section of this notice.)
Equipment purchased from the Cable Company is the property of the customer and not covered by the above equipment policy. In addition, equipment purchased from the cable company becomes the property of the subscriber and any future liabilities and repairs are not the responsibility of Reach Broadband.
The set-top converter will "convert" the cable channels usually to channel 2, 3, or 4 on your TV. Please understand that the process of converting all of our channels to channel 2, 3, or 4 means that you can only receive one channel at a time through the converter. This means that there may be certain features of your TV or VCR that depend on channel tuning of these devices that you will not be able to use. For instance, taping one program while watching another, recording two or more consecutive programs that appear on different channels and the use of the picture-in-picture may not be possible with additional equipment.
Should you wish to use some of the features noted above, Reach Broadband will provide you with supplemental equipment. This equipment might include an additional converter, or if you have a receiver that can tune all our cable channels, an A/B switch that will enable you to by-pass the converter and tune to all unscrambled channels with your TV or VCR. Please contact us regarding your wishes and we will be happy to give you a schedule of charges for such equipment. In addition, you may purchase by-pass switches and additional converters at retail outlets. Please remember, however, that converters with descrambling capability can only be obtained by Reach Cable. In fact, should you see advertisements for cable converters that have descramblers in them (so-called "pirate boxes" or "black boxes") you should understand that these devices are illegal to sell or use, unless authorized by your cable company. People who use illegal converter/descramblers are actually stealing cable service.
Some of the converters used by Reach Broadband can be operated by a hand-held remote control device. It is possible that the remote control that may have come with your TV or VCR is capable of controlling our converter boxes as well. In that case, feel free to use it. If you choose, you may buy a remote or universal remote control device that is capable of working with the converters from Reach Broadband at a retail outlet. Please contact your local office for a list of some compatible universal remote control devices. You can probably find others as well. If you do, please let us know and we will update our list. You can buy universal remotes at many appliance or electronics stores. If you have any questions, please contact your local service center. (See "How To Reach Us" section of this notice.)
1. SUBSCRIBER agrees to pay the monthly charge for cable television service to the company in advance on or before the designated due date. Billing for services is provided to the SUBSCRIBER as a courtesy, and if subscriber does not receive a bill, he is, nonetheless, obligated to pay the COMPANY on or before the designated due date.
2. SUBSCRIBER agrees to pay installation charges at the time that service is commenced and to pay a maximum processing fee or processing charge of $5.00 should the customer's account be past due by more that 15 days.
3. COMPANY shall not be responsible for the operation, maintenance, service or repair of SUBSCRIBER's television set(s) or for any damage to the customer's television set or sets regardless of cause.
4. All equipment and material installed by COMPANY (including converters and remote controls) shall remain the property of the company. SUBSCRIBER agrees not to disturb, alter, move, or remove COMPANY'S property nor attach or permit the attachment of any additional television sets to company's property. Any relocation or transfer of COMPANY'S property from the original place of installation shall be at the expense of customer and shall be done only by COMPANY.
5. COMPANY shall have the right to terminate this agreement and disconnect and remove the facilities providing television signals to SUBSCRIBER if SUBSCRIBER fails to abide by any of these Conditions of Service or if SUBSCRIBER fails to make any payment hereunder when due.
6. SUBSCRIBER understands that in providing cable television service, the COMPANY is using poles owned by another entity, and is using public rights of way. SUBSCRIBER further understands that the continued use of these poles and/or right-of-way is no way guaranteed. In the event the continued use of such poles and/or right of way is denied to COMPANY for any reason, COMPANY will make every reasonable effort to provide service over alternative routes. SUBSCRIBER agrees he will make no claim or undertake any action against the grantors or others who have ownership or interest in these poles and/or rights-of-way if the service to be provided by COMPANY hereunder is interrupted or discontinued because the continued use of poles and/or right-of- way is denied to COMPANY for any reason.
7. SUBSCRIBER shall have the right to terminate this agreement at any time (provided that SUBSCRIBER has not entered into a contract term with COMPANY) upon giving notice to COMPANY, and in the event of such termination, COMPANY shall not be obligated to refund any part of the installation charges.
8. SUBSCRIBER agrees that COMPANY shall have the right of access, at reasonable times, to SUBSCRIBER'S premises for the purpose of installing, inspecting, maintaining, repairing, disconnecting, and removing its installation and facilities thereon.
9. SUBSCRIBER warrants that he either owns residence at which the cable installation is being performed or, if a tenant, he has obtained permission from his landlord for COMPANY to make whatever alteration to residence as necessary for cable installation.
10. SUBSCRIBER agrees to pay COMPANY'S costs, including reasonable attorney's fees and collection costs incurred in enforcement of the COMPANY'S rights hereunder.
11. (when applicable) SUBSCRIBER hereby leases from COMPANY and COMPANY lets to SUBSCRIBER, for installation by COMPANY on SUBCRIBER'S television set a converter(s) with or without wireless remote on a month-to-month basis at a rental fee as indicated on the Rate Schedule provided to SUBSCRIBER, unless SUBSCRIBER chooses to purchase a converter and/or remote according to the charges listed on the Rate Schedule. SUBSCRIBER acknowledges that each converter/remote is a valuable piece of equipment and agrees to keep it in good and protected condition and not permit it to be removed, abused, altered, defaced or encumbered and to return it to COMPANY in good condition immediately upon termination of this agreement of service to SUBSCRIBER for any reason. In the event that SUBSCRIBER fails to return the converter/remote, or the same is lost, destroyed, damaged, or stolen, SUBSCRIBER agrees to pay the replacement cost for each converter and remote control. SUBSCRIBER must make arrangements for an authorized representative of the COMPANY to recover the converter/remote form his or her dwelling during reasonable hours or return the converter/remote to the nearest COMPANY office.
2. The service provided by the Company is best effort and thus, NOT "life safety" qualified. You agree that you have considered the "best effort" nature of your Internet connection supplied by the Company before deciding whether the use of VoIP telephones, security systems, health monitoring systems or other systems requiring permanent, always-on connections is appropriate.
3. To ensure equitable Internet access for all Subscribers, the Company operates a Fair Usage Policy on all contended Services. Fair Usage establishes an equitable balance in Internet access across High-speed Internet Services for all Subscribers. To ensure this equity, heavy usage Subscribers may experience temporary throughput limitations during peak usage hours. Contended services are not intended for continuous high-volume data transfer. Peer to peer file sharing applications such as Bit Torrent are tolerated on the basis that they do not impact network performance for other users. Downloading or sharing copywritten content (eg music, movies, television shows, etc) without the consent of the copyright holder is illegal and strictly forbidden. The Company reserves the right to throttle or shape connections that abuse available bandwidth.
4. Residential Users will not host any type of Server and allow other users to access the Server via the Internet.
5. Subscriber assumes ALL risk and liability for any use of the service. The Subscriber agrees to indemnify the Company against all claims, liability, damages, costs and expenses, including but not limited to reasonable legal fees, arising out of or related to Subscriber¿s use of the service.
6. The Company does not guarantee Internet network performance. The Company provides an Internet access service, and most conditions on the Internet are completely outside the control of the Company.
7. The Company reserves the right to take whatever actions we deem appropriate to enforce these policies. The Company also reserves the right to change these policies without prior notice at any time. The actions the Company takes may include account suspension or termination. The Company does not issue any credits for accounts cancelled due to policy violations. The Company reserves the right to refuse service to anyone at any time for any reason.
8. The Subscriber is not permitted to resell or redistribute Subscriber's Internet connection to other parties unless agreed to in writing by the Company. A violation of this policy will result in the immediate termination of your account.
9. Network address assignments issued by the Company are the property of the Company and are considered to be hired to the Subscriber as part of this agreement.
10. Use of the Company's services and the access of your Internet account by you as a company and/or an individual constitutes acceptance of this Agreement in full. This Agreement is effective when you first use the Company's services, including but not limited to access to the Internet, and continues until service is terminated. If either party terminates this Agreement, you are still responsible for any charges on your account.
11. The use of your account to send out any bulk and/or unsolicited e-mail, commercial or otherwise (spamming), is strictly prohibited. Bulk e-mail (spamming) is defined as identical or similar e-mail messages sent to multiple recipients where the recipient has not specifically requested such e-mail. Any violation of this policy may result in the immediate termination of your account, at the sole discretion of the Company.
12. The Subscriber is allowed a maximum amount of bandwidth transfer per month based on their internet package. Any amount transferred over this monthly bandwidth quota will incur additional charges at a rate of $1 per GB (gigabyte). Monthly bandwidth quotas per package are as follows: 256k down / 256k up -- 20GB per month. 512k down / 256k up -- 30GB. 1mb down / 256k up -- 40GB. 2mb down / 512k up -- 50GB. 3mb down / 1mb up -- 70GB. 6mb down / 1mb up -- 100GB. Some packages are not available in certain areas.
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